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Complete Data News

Welcome to the latest edition of Complete Data News.

The past 12 months have seen the Complete Data team expand to meet the rising number of users. As the financial year comes to a close we would like to express our support to all our dedicated users around Australia and New Zealand. We’ve been very busy the past few months installing Complete Data in a number of new offices around Australia and we expect to surpass the 1,000 users in a blink of an eye.

It has been great to meet a number of our new customers at the recent AREC 2005 in Sydney and the REIQ Expo in Brisbane, as well as catch up with many of our existing customers.

In this edition we welcome a number of new members, bring you a report from Lee Woodward on what he’s seeing in the field, and another helpful tip from Luke.

Lee Woodward’s Market Place Report

In recent months, real estate sales people all over Australia are finding it that much harder to put together deals and extract offers from purchasers.

One way of making it easier to put together a deal is to document in detail the progress of the sale for the vendor.

Your letter should include:

Pictures and details of recent sales in the area;

The time lines of offers presented and

A list of all actions taken to achieve the presented offer.

You should present your document to the vendor before you meet with them. Book a meeting and presentation with them shortly after and you have put yourself in a better position to get closer to closing a deal.

Click here to view a copy of the letter.

Membership Announcements

Complete Data would like to welcome the following new members:

- Elliott Shiner First National NSW

- Stuart Weston Real Estate, WA

- GP Realty, QLD

- Richardson & Wrench Bondi Junction, NSW

- mcconnellbourn, NSW

- Cutcliffe Real Estate, NSW

- Keyline Realty, QLD

- David Jones from enoosa.com in QLD, the lucky winner of a copy of Complete Data Professional at the recent REIQ Technology Expo in Brisbane. Congratulations David!

Implementing Complete Data

We’re currently working on a number of new support documents that will particularly help new users of Complete Data get up and running quickly. Most people shudder when presented with a thick printed manual and in today’s busy office rarely find the time to delve into lengthy user guides.

One document that will be helpful to new offices is an Implementation Checklist that covers the basic strategies to get Complete Data up and running once it has been installed. Whether you’ve been using Complete Data for some time or have recently had it installed the following Implementation Checklist will help you cover off the tasks that you need to complete to get going with Complete Data. If you’ve been using Complete Data for several months/years it won’t hurt to run your eye over this and see if there’s anything missing from the way your office uses Complete Data.

1. Backup Confirmed Procedure in Place. As well as confirming the backup procedure is working correctly when it is installed we recommend that you periodically verify that the backup is still working every month. Many things change over time (staff, office procedures, computers) and it’s important to know that your backup procedure is working and that you can rely on it to recover from some disaster (theft, damage, etc). Having spoken with people who never quite got around to organising the backup only to find that they have lost everything when something unexpected happens (like laptops being stolen from cars, someone accidentally deleting all the contacts) we cannot emphasise enough the importance of having regular reliable backup systems on site and off site.

2. Load in staff information (email, mobile etc)

3. Modify letters and trails to company standards

4. Setup SMS account with Mobile Messenger (if you are going to be sending SMS messages from Complete Data)

5. Read through the Main Menu information in the Complete Data User Guide

6. Working with Active Data (current vendors, current listings, community, past sales, Service Area)

7. Read through the contacts information in the Complete Data User Guide

8. Attach appropriate data and properties to selected trails

9. Read through the Listings and Marketing information in the Complete Data User Guide

10. Read through the Enquires and Messages information in the Complete Data User Guide

You are now in a position to work with prospects that may list, communicate with buyers who may purchase a listed property and report to owners on the whole process inclusive of enquiries and messages. Stay tuned for more information about our revised support documentation in future issues of eNews

Luke's Tips and Tricks.

Have you used the Do Not Contact button?

In the Complete Data Contacts screen in the bottom right hand corner is a field called Do Not Contact. This field allows you to identify contacts in the database who do not wish to be contacted but may one day contact you to sell or buy again.

If your office is using the Do Not Contact button there is one main step they must remember when keeping in contact with clients. In any of their searches they need to OMIT the do not contact people from the search, so those people do not receive any type of advertising from your company.

The way to do this is by adding one extra step into all your searches in the contacts database.

For this example I will walk through the steps of doing a find on all buyers and omitting the ones who do not wish to be contacted.

1 – Click the red FIND button in contacts.

2 - Tick the buyer YES circle at the top of your contacts screen.

3 - Now we go up to the menu bar at the very top of the screen and select Requests then select Add New Request. (this will give us a new blank screen to work with in find mode)

Click the Omit box on the right of the screen, then click the buyer yes box again and also add a tick into the Do Not Contact box.

4 - Click the grey find button on the left of your screen or press the Enter key on the board. (This will perform the find)

Now your search results will bring up all your buyers with all the ones who don’t want to be contacted omitted from the search.

If there is anything you would like covered in the next edition of Complete Data News please let us know – just reply to this email with your comments and suggestions.

All the best from the Complete Data team